Customer satisfaction is essential to Niswa Fashion. If you are not completely satisfied with your purchase you may request a refund within 15 days from your purchase date given you meet our return policy requirements.
To be eligible for a return the product of return must be in the same condition that you received it, be unworn, unused, unwashed, have tags attached to it. Shipping fees paid on your original order are non-refundable. If these conditions are met the customer can either receive:
FULL REFUND: if the full priced product is returned within 15 days from your purchase date while meeting the above conditions, you may request full refund of the product being returned.
STORE CREDIT: if the product is returned after 15 days but before 90 days while meeting return conditions, you will no longer be eligible for refund and will receive store credit (valid for 12 months).
** Partial refunds and store credit may be issued depending on elapsed time and condition of merchandise.
ITEMS NOT ELIGIBLE FOR RETURNS:
- ALL SALE, CLEARANCE, SITE-WIDE BLOWOUT SALE items are FINAL sale.
- All Orders that have any code applied at checkout will be considered as final sale including any coupon codes or promo codes given through any of our promotional platforms are considered as final sale and will receive only store credit.
- All gift cards, gift boxes, hijab bundles, and sale hijabs are considered as final sale.
- Due to our commitment to personal hygiene, all unpackaged hijabs, jewelry, hijab caps, scrunchies, pins and other personal products are also FINAL SALE and will not be returned and refunded.
DAMAGED OR DEFECTIVE PRODUCT:
Niswa Fashion is committed to providing the best quality for our customers. In the rare case you receive a damaged or defective product we offer 100% money back guarantee as long as we are notified within TWO DAYS of purchase. If your product is not 100% perfect we will offer you a full refund. We can ship you a new product at no additional cost to you. You can email our Customer Care team at any time with your concerns.
SENDING BACK A RETURN:
Return shipping cost is solely responsible by the customer.
We do not offer free returns and are not responsible for return shipping. When initiating a return, you may use whatever shipping method you prefer. We recommend acquiring a tracking number and purchasing shipping insurance. Niswa Fashion is not responsible for shipping fees or lost returns.
At this time we do not offer a pre-paid return option for International Returns. We recommend that you send your return with a shipping method that allows you to track your return, and that you insure the package for the cost of the items being returned. You are solely responsible for the shipping costs of this return.
GETTING YOUR REFUND:
Once we receive your return parcel please allow 5-7 business days to process your return. After your refund has been issued, please allow 3-5 business days for the refund to be processed and appear on your bank statement.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some processing time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us so we can better assist you.
If you have any additional questions or concerns, please feel free to contact us at firstname.lastname@example.org
This policy has taken effect on 3/15/2022