Refund Policy

Returns


If you are not fully satisfied with our item then our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused, unworn, undamaged and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.

The customer is responsible for covering shipping charges to send the item/s back. Returns are responsible for ALL shipping costs as stated on your shipping label or as we were billed (this includes free shipping offer reimbursement).  Shipping will be deducted from the refund amount. 

If there was a mistake in the address provided by the customer and the package was undelivered and returned back to us, we will not be liable to pay shipping cost for the next shipment.

If you initiate a return after 7 days, we may issue a partial store credit* depending on elapsed time and condition of merchandise.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed for the product being returned, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Original shipping charges are not refunded as part of the return. If you have been provided free shipping then the shipping charges will be deducted from the refund amount. 


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at niswaclothing@gmail.com.

Sale items

Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded. Use of any discount codes counts as a sale. 


All jewelry will be final sale and cannot be refunded or exchanged.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Payments

Niswa Fashion uses Shopify Payments & Paypal to handle all our online payments. We accept all major credit cards.
Most orders are shipped within 2-6 business days
Please allow up to 7-8 business days for delivery of your order (Domestic orders)
Orders are usually shipped through USPS First Class Mail or USPS Priority Mail which typically takes 1-4 business days. ( Please keep in mind that the delivery date given by USPS is not guaranteed)
Please note that during the Holiday season delivery timings may be delayed (Holidays include Ramadan/Eid, Thanksgiving & Christmas)

International Shipping

Please allow up to 8-30 days for delivery of your order. Niswa Fashion has no control over delays that may occur depending on your country's regulations
Niswa Fashion does not pay for customs charges.
Please note that during the Holiday season delivery timings may be delayed
Tracking Numbers may or may not be available depending on the method of shipment used.

Internations Refunds

Exchanges/Returns for International Customer is not available unless it is covered by customer's expense. 

We provide discount shipping at our expense for our international customers to make it more affordable. Original shipping cost will be deducted from the refund amount.