Return & Refund Policy
NISWA Returns
Returns & Exchanges
We want you to love every NISWA purchase. If something isn’t quite right, returns and exchanges are simple. Eligible items can be returned within 30 days for an exchange, NISWA store credit, or a refund to your original payment method.
For online orders placed on or after November 6, 2026. Orders placed before this date remain subject to the policy in effect when the order was placed.
30-Day Easy Returns
To return anything not marked Final Sale.
Free Return Shipping
With Redo Returns Coverage purchased at checkout
Flexible Return Options
Choose an exchange, store credit, or original-payment refund
Convenient Store Drop-Off
For approved online returns by appointment
Start Here
Start a Return or Exchange
All online returns begin in the NISWA Returns Portal. Enter your order information to review your eligible return or exchange options and follow the next steps.
ENTER RETURNS PORTALWhat Can Be Returned?
Regular-priced items, new arrivals, and sale items discounted less than 50% may be returned within 30 days of delivery, unless the item is clearly marked Final Sale.
Unworn hijabs with their original tags attached may be returned under the same 30-day eligibility rules. $4.99 hijabs remain Final Sale.
For eligible items, you may choose:
An item is final sale if it is discounted 50% off or more or marked Final Sale.
Return Conditions
Items must be returned in the same condition in which they were received: unworn, unused, unwashed, unaltered, with original tags attached and original packaging included where applicable. All returns are inspected when received. Items showing wear, damage, fragrance, stains, or other signs of use may be refused or returned to the customer.
Return-Label Costs
| Redo Returns Coverage purchased at checkout | Free return shipping label for eligible returns |
| No Redo Returns Coverage | Customer pays the return-label cost through the returns portal |
| Approved online return dropped off at our store | No return label required; prior approval and an appointment are required |
| Original shipping charges | Non-refundable because these charges are paid to the shipping carrier for the initial delivery of your order |
What Redo coverage means: Redo Returns Coverage covers the cost of the return shipping label for an eligible return. It does not provide the merchandise refund, guarantee that a return will be approved, change an item’s return eligibility, or make a final-sale item returnable. Coverage applies only when it is shown and purchased at checkout.
How to Start a Return
01
Visit the NISWA Returns Portal.
02
Enter your order information and select the eligible item.
03
Choose an exchange, store credit, or original-payment refund.
04
Follow the portal instructions for your label and shipment.
Need assistance? Email helpdesk@niswafashion.com.
Store Drop-Offs for Online Returns
Online returns must first be started through the NISWA Returns Portal and approved by our Customer Care team. An approved online return may be dropped off at our Lombard store only after a drop-off appointment has been confirmed by email.
Please do not bring an online order to the store without prior approval and an appointment. The in-store team cannot initiate, approve, or process an unapproved online return. A store drop-off does not change the item’s eligibility or bypass this return policy.
Exchanges
Eligible U.S. orders may be exchanged through the returns portal. Exchange availability depends on current inventory, and we cannot reserve a size or style while the return is in transit. Redo Returns Coverage covers the eligible return shipment back to NISWA; NISWA handles shipment of the replacement item.
Final Sale Items
The following items cannot be returned, refunded, exchanged, or issued store credit:
- Items discounted 50% or more
- $4.99 hijabs
- Items clearly marked “Final Sale” on the product page or in the cart
- Clearance items specifically marked Final Sale
- Gift cards and gift boxes
- Opened or unpackaged hygiene-sensitive items, including hijab caps, prayer sets, swimwear, jewelry, scrunchies, pins, and similar personal items
Please contact us before purchasing if you have a question about whether a specific item is final sale.
Promotional Gifts and Multi-Item Offers
If an eligible purchase included a free promotional item, the promotional item must also be returned in its original condition. If it is not returned, its current selling price may be deducted from the refund or store credit. Any promotion specifically advertised as final sale remains final sale.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email helpdesk@niswafashion.com within 7 days of delivery and include clear photos. Once verified, we will provide an appropriate replacement or full refund and cover the required shipping costs.
International Returns
International customers may return eligible, non-final-sale items within 30 days of delivery. Exchanges are not currently available for international orders; please return the eligible item and place a new order. Unless Redo Returns Coverage was offered and purchased at checkout, the customer is responsible for return shipping, tracking, insurance, customs, duties, and related fees. Original shipping charges, duties, and taxes are non-refundable.
Refunds and Processing
Once your return is received and inspected, we will notify you whether it has been approved. Please allow 7–10 business days for processing. Approved refunds are issued to the original payment method and may take an additional 3–5 business days to appear, depending on your bank or payment provider.
Ready to begin your return?
ENTER RETURNS PORTALStill Have a Question?
Email helpdesk@niswafashion.com. We are happy to help.
NISWA Fashion reserves the right to deny a return, exchange, refund, or store credit when an item or request does not meet this policy. We do not offer price adjustments.
Effective November 6, 2026, for online orders placed on or after this date.
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